Genesys Cloud CX

Our experience at your service

Genesys Cloud CX needs no introduction, as it has been crowned Gartner's Leader in CCaaS solutions for 10 years running.

Used by organizations of all sizes in over 100 countries, it can support any company in transforming customer service.

With our decade-long experience, we're the perfect partner for companies seeking to embark on a migration from Genesys Engage or simply looking to replace their CTI system with a solution that offers a 360-degree customer contact management experience.

Migration from Genesys Engage

We use the word migration to emphasize that this is not a project consisting of a simple replication of existing features.

Given the significant technological differences between these two platforms, it's crucial to focus on functional aspects and analyze individual use cases to determine their continued validity in a CCAAS scenario.

That's why it's crucial to rely on a partner with strong expertise on both platforms. We know exactly how Engage 'core' functionalities should be transformed, so we can guarantee the smoothest transition and the less operational headaches.