Genesys Engage

Partner since 2018, experts since the beginning

Genesys Engage is the platform that changed the game in CTI ecosystem, it was the first to offer seamless integration with business software and ensure a unthinkable level of customization through the introduction of Platform SDKs.

It is one of the few on-premise solutions that empowers customers to choose their preferred hardware, operating systems, and databases. Even today, it boasts a significantly higher degree of scalability compared to its main competitors.

The product has been on the market for over thirty years, and its design is so solid that the core structure remained virtually unchanged. While its functionality has evolved, new modules have been added, interfaces have been enhanced, the logical division of tasks between individual modules and layers has remained largely unchanged.

With unrestricted access to the product's SDKs, Partners can create tailored integrations that enable them to 'communicate' with the rest of the platform using virtually the same primitives as the proprietary modules. The customization possibilities are virtually endless, and that has been an important factor in the solution's undisputed leadership over the years.

Genesys has declared the product to be End Of Life with support scheduled to end on 31/12/2028. With our extensive expertise, we're the perfect partner to guide customers through the transformation journey towards Genesys Cloud CX.