Vision

The peace of mind caused by choosing if and when

We're confident that Contact Center 'as a service' solutions (CCaaS) can bring immense benefits to companies, as we've witnessed in recent years and our customers confirm it daily. That is the future of contact center technology, and recent events, like COVID outbreak and the widespread of remote workers, have tremendously accelerated it.

The major drawback is the impact that cloud platform evolutions can have on your business operations. Though you have properly trained your agents and supervisors for current software usage, user interfaces get transformed continuously and may happen that users, suddenly after an update, don't know exactly what to do... it's a real headache!

We believe that a perfect balance between the stability of on-premise and the dynamism of a cloud solution can be found: our solutions are designed with that concept in mind.

We see our software as an intermediate layer that seamlessly can absorb cloud platform changes and mitigate their impacts: a layer that can help you getting mostly the benefits of CCaaS while keeping a better control over your operational processes.